The Only Complete Member Interaction Management Solution

The landscape of the Medicare market is undoubtedly changing. New programs, such as Prescription Drug Plans, have given seniors more choices than ever before. Add to the landscape complexity the torrent of baby boomers poised to flood into the system—and the need for remarkable member management increases exponentially.

As Health Plans compete for the same market share utilizing the same service offerings and competitive prices, a focus on distinct member satisfaction increasingly becomes the unique differentiator. No longer will exceptional customer service be a luxurious option—it will soon be a cost of entry. The new Medicare landscape will be built on customer loyalty.

Leveraging that loyalty will be the key to your plan’s future. To attain this, you’ll need an accurate, efficient, scalable and robust member interaction management solution.

The time to transition to member interaction management is now.

Vangent presents informis™, a comprehensive member interaction management solution that delivers enrollment modeling and analysis to drive accurate staffing projections, experienced customer service representatives, agent sales force support, and CMS compliance—resulting in unsurpassed member service.

Simple, yet robust, informis’ turnkey approach can:

• Improve the service your members receive
• Leverage that exceptional service into loyalty
• Boost your enrollment rate and significantly reduce disenrollment
• Accelerate your sales process
• Reduce your operating costs
• Assure CMS compliance
• Integrate all of your services into a single, fully accountable source
• Eliminate multi-vendor finger-pointing and disputes

Consisting of four core components, informis synergistically works to support a Health Plan’s brand and establish a sustainable competitive advantage: marketing, contact management, sales management and operations.

• Marketing: With masterful—rather than mass marketing,informis creates meaningful dialogues with a Health Plans’ members and prospects.
• Contact Management: With a unique approach to member service, the contact management component offers an unparalleled customer experience.informis delivers accurate, compliant and consistent information so members are able to make informed choices without confusion or aggravation.
• Sales Management: Expert qualifications allowinformis to efficiently optimize and power agent performance. informis provides the agent sales force with a closed-loop lead management system featuring lead qualification, lead distribution—including account history with member interaction, and the ability to set real-time appointments for your insurance agents in the field.
• Operations: With informis, turnkey integration and management of all member interaction components ensures operational efficiency, smoother service delivery and single-owner responsibility for the management of the project.informis’ operational processes are continually analyzed and streamlined. You can be confident that your members are receiving memorable service.

At the heart of the informis member interaction management solution is a framework of analytics, measurements, and reporting that continually extracts actionable intelligence to fuel system optimization.

For more than 20 years, Vangent has provided award-winning systems and services in support of healthcare programs on behalf of federal agencies, the commercial healthcare market, as well as state and local governments—both domestic and international. As a result of our vast experience, informis was created to improve your member management, reduce operating costs, and boost your sales and operational efficiencies with an integrated sales management system—all while ultimately providing the utmost member satisfaction to increase member loyalty.

Visit www.informis.com for more information on informis, download a brochure or schedule an exclusive Member Management Needs Assessment.

For more information on our company, please send us an email.