Contact: Eileen Rivera
703.284.5674
PEARSON GOVERNMENT SOLUTIONS WINS $440 MILLION CONTRACT WITH CENTERS FOR MEDICARE & MEDICAID SERVICES
CMS Expands Work with Pearson as Sole Provider of 1-800-MEDICARE Help Line; Pearson Poised to Significantly Expand Health Business
ARLINGTON, VA,
November 16, 2006 - Pearson Government Solutions was awarded a $440
million contract by the Centers for Medicare & Medicaid Services (CMS)
to manage the Beneficiary Contact Center program. The contract expands
and continues Pearson's work with CMS for an additional two and a half
years in support of the 1-800-MEDICARE Help Line, considered one of the
largest citizen contact management programs in the Federal government.
Pearson Government Solutions has successfully managed the program since
2002.
"We are extremely proud that the Centers for Medicare & Medicaid
Services continue to place their trust and confidence in Pearson for
this important program by allowing us to be the sole provider of the
Beneficiary Contact Center program," stated Mac Curtis, President and
CEO, Pearson Government Solutions. "We look forward to continuing our
partnership with CMS and helping the agency meet its mission of
providing complete, accurate, and consistent answers to over 43 million
Medicare beneficiaries who rely on 1-800-MEDICARE for critical
information about their health."
Under the new contract, Pearson Government Solutions will manage all
1-800-MEDICARE calls. With over 20 millions calls annually, the Help
Line is accessible 24 hours a day, 7 days a week in English or Spanish
in all 50 states, Washington, D.C., Puerto Rico, Guam, American Samoa
and Northern Mariana Islands. Medicare beneficiaries call the Help Line
to receive general information and printed materials on Medicare and
Medicare health plan options and the new Medicare Prescription Drug
Program known as Part D. In addition, Pearson will manage Medicare
claims calls and written correspondence.
This award represents the first task order under the Contact Center
Operations Indefinite Delivery-Indefinite Quantity (IDIQ) valued at $9
Billion over 10 years. In addition, Pearson also won the Contact Center
Systems and Support IDIQ valued at $1 Billion over 10 years. The two
contract vehicles represent a combined total of $10 Billion in potential
new health business opportunities for Pearson Government Solutions over
the next decade.
"Pearson has done well working with CMS over the past four years
implementing the Prescription Drug Discount Card and Prescription Drug
Coverage under the Medicare Modernization Act. CMS has greatly benefited
from working with a capable, flexible partner during times of
significant change. We are confident they will continue to deliver world
class customer assistance to Medicare beneficiaries," stated Mary Agnes
Laureno, Director, Beneficiary Information Services Group, Center for
Beneficiary Choices at the Centers for Medicare & Medicaid Services,
U.S. Department of Health and Human Services.
Pearson Government Solutions has more than 20 years experience in
managing award-winning, customer interaction centers for federal
agencies in the U.S. and internationally. Pearson has four major
domestic contact centers and over 3,000 information specialists who
serve as the voice of the federal government including 1-800-4-FED-AID
for the U.S. Department of Education Student Financial Aid program,
1-800-CDC-INFO for the Centers for Disease Control and Prevention and
1-800-MEDICARE for the Departments of Health and Human Services, Centers
for Medicare & Medicaid Services.
About Pearson Government Solutions
With over 5,500 employees worldwide, Pearson Government Solutions, Arlington, Va., serves the U.S. federal, state and
local and international governments; higher education institutions and
student financial aid entities. The company designs, builds, and
operates solutions that optimize the performance of public sector
entities in delivering information, benefits, and services to their
constituents. Clients include the Centers for Medicare and Medicaid
Services, the U.S. Departments of Education, Health and Human Services,
Homeland Security, Justice, Labor, and Veterans Affairs; the Equal
Employment Opportunity Commission and the U.S. Office of Personnel
Management.
Pearson Government Solutions is a business of Pearson, the international
publishing, education and professional services company, including the
Financial Times Group, and the Penguin Group.
Pearson Government Solutions is ranked #36 on Washington Technology's
annual "Top 100" list of federal prime contractors, #38 on Government
Executive's list of Top 200 Government Contractors, and #14 on
Government Executive's list of Top 100 Civilian Agency Contractors.
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