Contact: Eileen Cassidy Rivera
eileen.rivera@vangent.com
Mary Jayne Reedy
mreedy@humanarc.com
VANGENT AND HUMAN ARC® PARTNER TO HELP LOW INCOME MEDICARE PLAN MEMBERS GET PRESCRIPTION DRUG SUBSIDY
Arlington, VA,
July 23, 2007 - Vangent, Inc., a leading provider of healthcare technology services, and Human Arc (Cleveland, OH), a national leader in revenue enhancement services to health plans, have announced their partnership to help qualifying Medicare health plan members initially apply for and retain special federal assistance, making prescription drugs more affordable.
Called the Low Income Subsidy, or LIS, this government assistance is available to Medicare beneficiaries with income below specified limits. It covers all or part of their monthly Medicare Part D (prescription drug coverage) premiums and entitles them to reduced co-payment and coinsurance amounts.
Vangent’s comprehensive informis™ member interaction management solution will provide robust analytics and contact management to complement Human Arc’s proven Part D Solutionssm LIS outreach, member screening and enrollment assistance expertise. informis combines Vangent’s extensive knowledge and award-winning technology as the operator of the Beneficiary Contact Center (1-800 MEDICARE) for the Centers for Medicare & Medicaid Services (CMS).
By utilizing informis, Human Arc will increase its capability to precisely target outreach campaigns to the Medicare plan members most likely to qualify for the LIS, screen them and assist with the complex LIS application process. CMS estimated as of March 2007 that more than 3 million Medicare beneficiaries qualify but have not applied for the subsidy.
Additionally, the Vangent-Human Arc partnership will enable Medicare health plans to help their members who are currently LIS-enrolled to re-apply annually to avoid losing the benefit should CMS notify members that they are losing deemed status. The two companies working together will be better poised to proactively target effective outreach campaigns to these individuals and assist them with the annual LIS re-enrollment process.
“We are confident informis will help increase the number of lives we can positively impact with needed assistance to cover prescription drug costs,” said Jeffry L. Markle, Human Arc President and Chief Operating Officer. “Tragically, many seniors with chronic conditions stop taking medications or neglect preventative care when they can’t afford them. When we help lower income Medicare beneficiaries apply for and obtain the Low Income Subsidy assistance, their lives improve through greater drug regimen compliance, and that directly benefits their health plans and our nation’s healthcare initiatives. In short, we make America healthier.”
“The opportunity to work with Human Arc to help reach Medicare beneficiaries who need help paying for prescriptions demonstrates the positive impact advanced technology can have on our nation’s healthcare system,” said Mike Bowers, Vangent Senior Vice President and General Manager of Health Solutions. “We look forward to a successful partnership with the Human Arc team as they work with health plans to help their members.”
About Vangent, Inc.
With over 5,000 employees worldwide, Vangent, Inc. is a leading global provider of consulting, systems integration, human capital management and business process outsourcing services to the U.S. federal and international governments, higher education institutions and corporations. Clients include the Centers for Medicare and Medicaid Services and the U.S. Departments of Defense, Education, Health and Human Services, Justice and Labor, in addition to the Equal Employment Opportunity Commission, the U.S. Office of Personnel Management, and many Fortune 500 companies.
Vangent’s Health Solutions practice has more than 20 years’ experience managing award-winning customer interaction management contact centers for federal agencies, the commercial healthcare market, as well as state and local governments, both domestic and international. It has a proven track record of successfully designing, building, implementing and operating customer service centers, web-based self-services, and underlying information technologies such as data warehousing in a variety of federal and commercial healthcare settings.
Vangent was named a “Major North American Outsourcing Provider” by Gartner, Inc. in its 2007 CRM Vendor Guide, reaffirming Vangent’s prominence as a leading provider of customer service and support on behalf of government and commercial clients.
About Human Arc
Established in 1984, Human Arc employs hundreds of professionals across many states to deliver innovative revenue enhancement solutions to health plans, including specialized PremiumAssistsm Dual Eligibility and Part D Solutionssm Services to Medicare Advantage, prescription drug and special needs health plans, as well as Best Benefitssm Supplemental Security Income enrollment assistance to qualified Medicaid managed plan members.
The firm also serves hospitals, medical centers and other healthcare providers with its Eligibility Enrollment Servicesm, Disproportionate Share Servicessm, Receivables Management Servicessm, Denial Management Solutionssm and Claims Management Servicesm.
One of its area's fastest growing privately held companies, Human Arc helps clients optimize their fiscal health in the marketplace while improving healthcare access.
Human Arc has helped hundreds of thousands of people over the last 23 years. The company has set for itself the goal to make a difference in the lives of over a million people per year by 2010.
For more on Human Arc, please visit the company’s web site at www.humanarc.com.
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