Contact: Eileen Rivera
703.284.5674
PEARSON GOVERNMENT SOLUTIONS EXPANDS PRESENCE IN CORBIN, KENTUCKY
Citizen and Immigration Services and Centers for Medicare & Medicaid Services
Extend Contracts, Creating 150 New Jobs; Pearson Holds Employee and
Community Appreciation Event on July 8th
ARLINGTON, VA, July
7, 2005 - The U.S. Department of Homeland Security's Citizen and
Immigration Services (CIS) agency extended for an additional year their
call center contract with Pearson Government Solutions effective June 1,
2005. As a result, Pearson will maintain the existing 330 jobs supporting
CIS at its facility in Corbin, Kentucky.
Mac Curtis, President and CEO of Pearson Government Solutions, also
announced that Pearson is expanding its workforce in Corbin through the
addition of customer service representative positions for its contract
with the U.S. Department of Health and Human Services' Centers for
Medicare & Medicaid Services (CMS). These 130 additional jobs will bring
the total number of Pearson jobs in Corbin to 470. "Pearson is proud to be
a part of Corbin. We look forward to expanding our local workforce in
support of our important work with CIS and CMS," said Curtis.
Since 2002, Pearson has operated a call center on Cumberland Gap Parkway
in Corbin, employing 245 customer service representatives (CSRs). Until
now, the center has solely handled and processed immigration-related calls
under a contract with CIS. Beginning this month, Pearson will hire an
additional 150 CSRs in support of Pearson's expanded contract with CMS
which operates the 1-800-MEDICARE Helpline, one of the largest citizen
contact management programs in the Federal government. Pearson performs
multiple functions in support of the Helpline including program
management, call center operations, content management, training, data
warehouse and print fulfillment. The CSRs are also answering questions
about the new Medicare prescription drug coverage that begins in January
2006.
"The people of southern and eastern Kentucky have a strong work ethic that
makes our communities attractive to companies seeking to provide quality
products and services. I am pleased that Pearson Government Solutions is
continuing its commitment to the hard-working people in the Corbin area."
said U.S. Congressman Hal Rogers, who represents Kentucky's 5th District.
There will be an employee and community appreciation event on Friday, July
8th at 10 am - 11 am at Pearson's facility located at 14892 N. US Highway
25E in Corbin. Local and state government officials, representatives from
area organizations and Pearson program managers will make brief remarks.
The event is open to the press.
About Pearson Government Solutions
With nearly 5,000 employees worldwide, Pearson Government Solutions, Arlington, Va., serves the U.S. federal, state and
local, and international governments; higher education institutions and
student financial aid entities; and the worldwide telecommunications
industry. The company designs, builds, and operates solutions that
optimize the performance of public sector entities in delivering
information, benefits, and services to their constituents. Clients include
the Federal Communications Commission; the U.S. Departments of Defense,
Education, Health and Human Services, Homeland Security, Justice, Labor,
and Veterans Affairs; the Centers for Disease Control and Prevention, the
Equal Employment Opportunity Commission and the U.S. Office of Personnel
Management.
Pearson Government Solutions is a business of Pearson, the international
media company. Pearson's primary operations include Pearson Education, the
Financial Times Group, and the Penguin Group.
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