Contact: Eileen Rivera
703.284.5674
PEARSON GOVERNMENT SOLUTIONS AWARDED FEDERAL STUDENT AID CONTRACT BY U.S. DEPARTMENT OF EDUCATION
ARLINGTON, Va., Feb.
8, 2005 - The U.S. Department of Education's Federal Student Aid (FSA)
office today announced the award of a contract to Pearson Government Solutions which combines providing information to students about financial
aid, processing aid applications and disbursing Pell Grants and Direct
Loans. The one-year contract is valued at $80 million and has nine
one-year options, so that the total value over the life of the contract
could approach $800 million.
The new contract, starting February 1, 2005, combines
two primary functions: processing financial aid applications from students
and originating and disbursing grants and loans.
FSA provides more than $69 billion in postsecondary
financial aid to more than 10 million students every year, including more
than $51 billion in new student loans and more than $11 billion in Pell
Grants. FSA directly manages or oversees approximately $357 billion in
outstanding student and parent loans for more than 25 million
borrowers.
Pearson Government Solutions will design, build, and
operate a new system that brings together services currently delivered
through four separate contracts. The new program will integrate the front
end of the student financial aid process and manage it in a more
streamlined and cost-effective manner. In addition, it will improve
customer service by simplifying and integrating service delivery to
students, their parents, and student aid delivery partners.
"As a performance-based organization, FSA is committed
to improving its customer service and achieving real results," said FSA
Chief Operating Officer Terri Shaw. "We are excited to better serve
students, parents, and schools through an integrated, cost-effective
application, origination, and disbursement solution."
"FSA and Pearson Government Solutions share the goal of providing
opportunities for people to enrich their lives through education," said
Mac Curtis, President and CEO, Pearson Government Solutions. "We are proud
to play a part in helping the Department of Education put America's
students through college, and we look forward to continuing our
partnership for years to come."
Pearson Government Solutions currently provides FSA with
financial aid application processing systems. Services moving into
the new Front End Business Integration contract include:
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Customer interaction services providing responses to
millions of student inquiries regarding financial aid;
-
Eligibility determination services processing over 18
million applications a year, calculating financial aid eligibility, and
notifying students and educational institutions of the results.
Nearly 80 percent of all federal aid applicants submit a
FAFSA (Free Application for Federal Student Aid) via FAFSA on the
Web (http://www.fafsa.ed.gov/). The 2003
American Customer Satisfaction Survey Index rated this service comparable
to UPS, Amazon.com, and Mercedes. More than 5,000 educational
institutions and financial aid servicers use EDExpress software to manage
financial aid applications and payment information.
In addition to these services, Pearson Government Solutions will also
integrate Direct Loan and Pell Grant origination and disbursement
functionality into the new system. Approximately 5,500 institutions of
higher education participating in the Pell Grant and Direct Loan programs
will use this system to originate and disburse aid for more than 5 million
recipients, totaling approximately $20 billion in federal assistance each
year.
To integrate and improve these services, Pearson Government Solutions has partnered with several key subcontractors,
including Electronic Data Systems (EDS), IBM, ORC Macro, Bearing Point,
Tier 1, and Applied Engineering Management (AEM).
Pearson Government Solutions has worked with FSA to
provide student financial aid services for more than 20 years. Over that
period, the volume of applicants has increased from 6 million in 1984 to
13 million in 2004. Since the introduction of web-based services in 1997,
accuracy levels have climbed to nearly 100 percent.
"Pearson Government Solutions has designed the best
solution for financial aid services using our understanding of FSA's needs
and challenges, and our commitment to being the premier provider of
integrated service solutions for critical government programs," said Mary
Westbrook, Senior Vice President, Pearson Government Solutions.
About Pearson Government Solutions
With nearly 5,000 employees worldwide, Pearson Government Solutions, based in Arlington, Va., serves customers in the
U.S. federal, state and local, and international government; higher
education institutions and student financial aid entities; and the
worldwide telecommunications industry. The company designs, builds, and
operates solutions that optimize public sector entities' performance in
delivering information, benefits, and services to their constituents.
Clients include the Federal Communications Commission; the U.S.
Departments of Defense, Education, Health and Human Services, Homeland
Security, Justice, Labor, and Veterans Affairs; the Equal Employment
Opportunity Commission, and the U.S. Office of Personnel Management.
Pearson Government Solutions is a business of Pearson
(LSE: PSON; NYSE: PSO), the international media company. Pearson's primary
operations include Pearson Education, the world's largest education
company, the Financial Times Group, and the Penguin Group.
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