With the dramatic rise in the number of beneficiaries, both with increase baby boomers and longer life expectancy, the Medicare landscape is rapidly changing. New programs, such as Prescription Drug Plans, have given seniors more choices than ever before. For today’s 40 million Medicare beneficiaries, the increased demand for service providers to offer multi-channel contact management, timely and accurate analytics and reporting, and increased focused on beneficiary satisfaction is clear. The time to transition to member interaction management is now.

Vangent’s member interaction management expertise combines our extensive knowledge of the Centers for Medicare & Medicaid Services (CMS) national Medicare program, a unique member service model and performance-based pricing accountability. We understand firsthand the challenges in improving customer satisfaction—ability to perform accurate forecasting and enrollment modeling; quickly responding to rapid ramp-up and ramp-down needs; adhering to compliance; lack of proactive lead management and closing capabilities; and decentralized data collection. Successful member interaction management is dependant upon a tightly integrate solution set.

Enter Vangent’s informis™ solution. Through its core components of Marketing, Contact Management, Sales Management, and Operations, informis is a robust member interaction management solution that delivers enrollment modeling and analysis to drive accurate staffing projections, experienced Customer Service Representatives, agent sales force support, and CMS compliance-resulting in unsurpassed member service. informis synergistically works to support a Health Plan's brand and establish a sustainable competitive advantage.

Learn more about our informis member interaction management solution at www.informis.com.

For more information on our services and capabilities, please send us an e-mail.