Vangent's Customer Relationship Management (CRM) solutions fundamentally transform and modernize customer interactions to provide high-quality performance with superior customer satisfaction. We do this by integrating customer touch-points to ensure that they receive timely, accurate, and consistent information via multiple communication channels - telephone, e-mail, postal mail, fax, and the Web.

With our knowledge of the latest technology and project management practices, we partner with our customers to deliver responsive, accurate, and reliable domain knowledge and expert technical support. Our CRM solutions are proven to be the most efficient way to deliver services and benefits at the lowest cost. We're leading the way in using information assurance technologies to provide security and privacy protection for E-Government service delivery.

Features of our CRM solutions include:

• Technologies to support multi-channel delivery of contacts to customer service representatives (e.g. voice, web chat, etc.)
• Self-service technologies including speech-enabled IVR and web portals
• Knowledge management systems for IVR- and Web-based customer self-service
• Image-based correspondence processing and workflow systems
• Multi-language support
• Services for the hearing-impaired and others with special accessibility needs
• Section 508 compliance
• Large-scale print fulfillment (static and print-on-demand publications)

Our technical portfolio is comprised of Siebel, SAP Oracle, RightNow Technologies, and custom CRM development services.

For more information on our services and capabilities, please send us an e-mail.