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FirstContact website:
www.usaservices.gov

The General Service Administration's (GSA) FirstContact Multi-Channel Contact Center Services contract vehicle allows Vangent to offer a wide range of contact center services, eGovernment solutions and customer relationship management strategies to federal agencies. Our wide range of services allow agencies of all sizes to provide state-of-the-art services best suited to their constituents needs.

The contract vehicle is an innovative way to support GSA FirstContacts' vision of creating a single point of access into government for its citizenry.

From our 20 years of experience, we have learned a thing or two that we incorporate into our solutions so that people, processes and technology come together in a seamless fashion to meet your current needs and foresee future requirements. Because we understand that contact centers are part of a customer relationship management strategy, we work in partnership with you to clearly understand what it is that you are trying to accomplish and provide you with a range of services that puts the emphasis on customers and return-on-investment.

For more information on our company, please send us an e-mail.