Eligibility, Enrollment & Retention

Vangent's health plan eligibility, enrollment,
and retention services combine our extensive knowledge of the Centers for Medicare & Medicaid Services' (CMS') national Medicare program, unique member service models, and performance-based pricing accountability. We understand the challenges in improving customer satisfaction: ability to perform accurate forecasting and enrollment modeling; quickly responding to rapid ramp-up and ramp-down needs; adhering to compliance; lack of proactive lead management and closing capabilities; and decentralized data collection.

Vangent's informis™ solution uses core components of Marketing, Contact Management, Sales Management, and Operations to deliver enrollment modeling and analysis to drive accurate staffing projections, experienced customer service representatives, agent sales force support, and CMS compliance. informis™ works synergistically to support a health plan's brand and establish a sustainable competitive advantage.

www.informis.com