Member Interaction Management Solutions

Vangent provides end-to-end information and
member interaction management solutions for health plans and government healthcare programs. These solutions support multi-channel customer/member interaction and information dissemination, claims inquiries, congressional and media inquiries, and data warehousing and analysis to improve member services.

Our informis™ product suite combines extensive knowledge of the Centers for Medicare & Medicaid Services' (CMS') national Medicare program, unique member service models, and performance-based pricing accountability. Consisting of four components (Marketing, Contact Management, Sales Management, and Operations), informis provides unparalleled customer service, builds member loyalty, supports the brand, and establishes a sustainable competitive edge.

At the heart of informis is a framework of analytics and measurement, continually extracting actionable intelligence to fuel system optimization. Vangent's informis Analytics modeling, profiling, and segmentation solution optimizes resource expenditures on the members that need it the most. We combine existing member data with more than 350 other public data values to determine the predictive variables that will most accurately influence behavior to create a member profile to define enrollment, retention, and member services strategies.

As a non-invasive mechanism with minimal systems integration requirements, informis Analytics is the easiest place to start to achieve enrollment and retention goals.