CRM & Contact Center Solutions

Vangent's Customer Relationship Management
(CRM) solutions fundamentally transform and modernize customer interactions to provide high-quality performance with superior customer satisfaction. We do this by integrating customer touch-points to ensure that they receive timely, accurate, and consistent information via multiple communication channels: telephone, e-mail, postal mail, fax, and the Web.

With our knowledge of the latest technology and project management practices, we partner with our customers to deliver responsive, accurate, and reliable domain knowledge and expert technical support. Our CRM solutions are proven to be the most efficient way to deliver services and benefits at the lowest cost. We're leading the way in using information assurance technologies to provide security and privacy protection for e-government service delivery.

Features of our CRM solutions include:

	Technologies that support multi-channel delivery of contacts to customer service representatives (e.g. voice, Web chat, and more)
	Self-service technologies including speech-enabled interactive voice response (IVR) and Web portals
	Knowledge management systems for IVR- and Web-based customer self-service
	Image-based correspondence processing and workflow systems
	Multi-language support
	Service for the hearing-impaired and others with special accessibility needs
	Section 508 compliance
	Large-scale print fulfillment (static and print-on-demand publications)