Vangent leverages in-depth industry knowledge and technical expertise to plan, build, and operate entire business processes for our clients. Our business process outsourcing solutions allow our clients to focus resources on their core missions, while leveraging the expertise and operational capacity of a business process leader to perform critical, but non-core, functions.

Expertly combining people, processes, and technology, we manage transaction-intensive solutions that deliver measurable results and transform the way services are delivered to our clients’ customers, while creating operational efficiencies that drive down our clients’ program costs.

Vangent provides business intelligence technology and consulting services that allow our clients to have deeper insight into their business processes. By combining constituent interaction data or case management data with other internal and external data sources—such as financial and demographic data—we provide our clients the ability to address the key business challenges including:

• Managing the cost of a customer/constituent (transactional and life-time)
• Delivering appropriate services—no more, no less
• Providing insight into the needs and behaviors of served populations and their environment
• Acquiring and retaining customers/constituents
• Delivering value to the taxpayer
• Continuous improvement of portfolio of services

Relevant Case Study:

• U.S. Office of Personnel Management, Annuitant Open Season

For more information on our services and capabilities, please send us an e-mail.